Privacy Policy

Introduction

Winning Edge Real Estate (ABN: 73 158 528 066 | License No: 4540222) is committed to protecting your privacy and ensuring the confidentiality of your personal information. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information in compliance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and relevant Queensland real estate legislation.

Collection of Personal Information

We collect personal information that is necessary for us to conduct our business as a real estate agency. This may include:

• Your name, address, and contact details (phone number, email address).
• Financial information (such as bank account or credit card details).
• Identification documents (such as driver's license, passport).
• Employment and income details.
• Details of property ownership and transactions.
• Information about your preferences and interests.

How We Collect Personal Information

We may collect personal information directly from you through:

• Forms you fill out on our website or in person.
• Communications with us via phone, email, or social media.
• Interactions during property inspections, appraisals, or auctions.
• Third parties such as financial institutions, solicitors, or other agents.

Use of Personal Information

We use your personal information to:

• Provide real estate services, including property sales, leasing, and management.
• Process transactions and conduct negotiations on your behalf.
• Communicate with you regarding property-related matters.
• Comply with legal obligations, including the Residential Tenancies and Rooming Accommodation Act 2008 (Qld).
• Improve our services, website, and marketing efforts.

Disclosure of Personal Information

We may disclose your personal information to:

• Prospective buyers, sellers, tenants, and landlords as part of property transactions.
• Service providers, such as IT support, marketing, or financial services.
• Legal and regulatory bodies as required by law, including the Queensland Office of Fair Trading.
• Social media platforms, such as Facebook, for advertising purposes, in compliance with Facebook's Data Policy and Australian law.

Security of Personal Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorized access, modification, or disclosure. This includes maintaining secure IT systems, access controls, and staff training.

Access and Correction

You have the right to access the personal information we hold about you and request corrections if it is inaccurate, incomplete, or outdated. To do so, please contact us using the details provided below.

Cookies and Online Tracking

Our website may use cookies and similar technologies to enhance your browsing experience. Cookies help us analyze web traffic, customize content, and serve advertisements. You can disable cookies in your browser settings, but this may affect the functionality of our website.

Marketing Communications

With your consent, we may use your personal information to send you marketing communications about our services or properties that may interest you. You can opt out of receiving these communications at any time by following the unsubscribe instructions provided in the communication or by contacting us directly.

Complaints and Dispute Resolution

If you believe that we have breached your privacy rights, you can make a complaint by contacting us using the details below. We will investigate your complaint and respond within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) or the Queensland Office of Fair Trading.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated policy will be posted on our website, and we encourage you to review it regularly.

Contact Us

If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us at:

Streetsmart Marketing International P/L T/As
Winning Edge Real Estate
270 Birds Rd, Guanaba, QLD 4210
Phone: +61 466 427 900
Email: ian@winningedgerealestate.com.au